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Photo by eggcanvas for Journy
HOW WE’RE DIFFERENT

Our services focus on the most important part of your travel — what to see, do, eat, and drink when you’re at your destination. By pairing technology with the human touch of our expert trip designers, we’re able to deliver a high-touch personal service at a fair price. We believe travel to be a deeply personal experience; our goal is to provide custom travel plans that are completely tailored to your unique preferences.

Our daily service fee allows us to be objective with our recommendations. We do not allow restaurants or tour / activity providers to pay us to recommend them to our travelers. It’s our belief that you shouldn’t need to spend hours of your own time or spend a fortune to get the travel experience you’re looking for. For more information, head to our FAQ or chat us by clicking the icon in the bottom right of this page.

THE STORY BEHIND JOURNY

When cofounder Susan Ho was working as an executive of a fast-growing startup, she went on vacation to Buenos Aires and didn’t have time to plan her trip in advance beyond her flights and hotel. She ended up spending over 10 hours of her vacation in her hotel Googling, sorting through TripAdvisor and Yelp reviews, only to still end up in a “local, authentic steakhouse” surrounded by tourists. It was far from the types of hidden gems she loves discovering while traveling.

In 2015, she brought on Leiti Hsu (the two met 10 years ago on the dance floor in Shanghai) to start Journy. Leiti is an accomplished journalist and food show host who has worked as an advisor to hospitality and food tech startups. She also hosts the red carpet at the James Beard Awards and the World’s 50 Best Awards. As an expert traveler with insider connections all over the world, Leiti’s excited to be able to create a service that allows more people to travel the way she does — with access and insider knowledge of the best places to be.

THE TEAM

Our team is full of passionate travelers who are committed to making sure you have the best travel experience and make the most of your time off. From sourcng the most up-to-date travel recommendations from experts, to telling incredible stories of chefs and unique places around the world, to building relationships with the best restaurants to get our travelers preferred access, our team does the heavy lifting so you don’t have to.

Once you request a Journy, one of our concierge team members will reach out to connect on your trip details. Each person is an expert traveler who obsesses over the details, listens to your needs, and is there to answer any questions. They’re connected to our extended network of top chefs and local insiders to provide you with the latest and greatest.

Patricia Diez
Patricia Diez
Trip Designer
Patricia was born in Havana, Cuba, raised in Miami, Florida and residing in New York City for the last 4 years where she has immersed herself in all things hospitality. She graduated from the University of Florida in Sustainability and the Built Environment and truly fell in love with the power food and spaces have in bringing people together. Prior to Journy, she assisted a former hospitality tech CEO in starting a hospitality investment and consulting firm after two years working front-of-house for one of New York's top restaurant groups. She is a passionate traveler with a deep appreciation for food, wine, wellness, and music.
Joseph Lepore
Joseph Lepore
Trip Designer
Joe is man with a little wanderlust who’s lived in the US and the UK, but most recently in Brooklyn. He loves finding great places to eat, be it Michelin-Starred or a greasy spoon. Previously, he worked in the specialty food industry (he knows a lot about Olives). When he’s not planning trips, Joe is a comedy writer and performer who performs at festivals all over the US and Canada.
Rachel Lieff Axelbank
Rachel Lieff Axelbank
Trip Designer
Rae is an anthropologist and travel diarist who enjoys getting lost and eating things she hasn’t heard of. Left to her own devices, she gravitates toward the far-flung, the individualistic, and the counter-cultural but also believes travel is for everyone and loves the empathic exercise of creating the perfect experience for someone else. She lives most of the time in New York, North Carolina, and Hawai’i, and some of the time everywhere else.
Michelle Starin
Michelle Starin
Director of Partnerships
From building, nurturing and growing relationships with clients such as Bacardi, Sony and Nike across global advertising agencies to leading multi-million dollar new business pitches, Michelle’s experience in partnerships runs deep. But, between traveling India by motorcycle, teaching English in Vietnam, studying Spanish in San Marcos and learning the art of frying moths in Mondulkiri, her most valuable experience has come from the road. Michelle brings with her a devotion to stories, helping brands share theirs with Journy’s audience of discerning travelers.
Jacqueline Parisi
Jacqueline Parisi
Content Manager / Copywriter
Jacqueline works on all things content and copywriting. Prior to Journy, she was building out the brand voice for HelloFresh. And before that, eating her way through France. During her spare time, she can be found experimenting with a new recipe, wandering the streets of NYC, or reading for the one too many book clubs she’s a part of.
Brittany Malooly
Brittany Malooly
Trip Designer
Brittany was born and raised in northern Delaware and always dreamed of traveling to more exciting places. After moving to California, where she studied anthropology at UCLA, she worked as a journalist and in the entertainment industry before moving to Madrid to teach English and study Spanish for two years. She has been everywhere from Morroco to Russia to Belize and hopes to go to Japan next.
Molly Vita
Molly Vita
Trip Designer
Molly was bit by the travel bug on her first study abroad program in Italy. It’s hard not to when you spend a summer living on the Amalfi Coast indulging in gelato and sailing to Capri. Traveling has been her priority in her professional and personal life ever since. Her goal for 2019 is to visit 20 countries, passing her record of 16 countries in one year. Molly especially loves the “try everything once” mentality that traveling brings out. Wether that means tasting the unknown street meat that locals swear are “a delicacy” or spontaneously entering a yodeling competition in the Swiss Alps.
Susan Ho
Susan Ho
Cofounder & CEO
Susan has helped build some of the fastest growing companies in NYC, including Fab.com, DigitalOcean, Blue Apron, and LearnVest. Susan graduated from Wharton and was a consultant at BCG before startups. She met Leiti nearly a decade ago while dancing on speakers in Shanghai.
Leiti Hsu
Leiti Hsu
Cofounder, Content & Partnerships
Leiti is a culinary connector, journalist, and advisor to big brands and food tech companies the likes of Cover, Sosh, Twitter, and Unilever. She is a food show host who covers the red carpet annually at The James Beard Awards, and The World's 50 Best Restaurant Awards. Her work has been featured in Forbes, Fortune, Town & Country, and Cosmopolitan.
Stephanie Park
Stephanie Park
Cofounder, VP of Operations
Stephanie leads the Concierge Operations team at Journy. A former Senior Consultant at IBM, she brings her analytics skills to make strategic and operational decisions. Stephanie is an avid traveler with a passion for artisan coffee, desserts, and cool shops and is obsessed with new restaurant and café spots. She's known to have a Yelp map ingrained in her head.
David Hoffman
David Hoffman
Trip Design Manager
Dave grew up working in the back and front of restaurants New Jersey, before going to study in London, Boston, and New York. He graduated NYU with a hospitality degree before working with national restaurant associations, and at some amazing restaurants in NYC. Dave now cooks on his off time for a supper club and for his many musician-roommates in Brooklyn. He also gardens and has a dog.
Mara Gabrielle
Mara Gabrielle
Trip Designer
Mara is a New Yorker born and raised in the West Village. She is a professional musical theater performer who has performed all over the US and internationally in numerous tours. She is also an avid traveler. Fun fact, she was a regular on Sesame Street for over 7 years. Current favorite country to visit — Portugal.
Lorina Binning
Lorina Binning
Trip Designer
Lorina has lived all over the world, but is currently calling New York City her home base. She loves discovering new restaurants and is always planning for the next adventure. She’ll go to any place that has history, old buildings, and great swimming spots. Croatia is her favorite vacation destination of the moment.
Elena Eberwein
Elena Eberwein
Trip Designer
Elena fell in love with Italy after spending her freshman year of college living in Florence. Since then she has continued her travels through exchange programs and now flies the friendly skies as a flight attendant for American Airlines. She has a mean sweet tooth, and seeks out the best local pastries in every new city she heads to.
OUR EXPERTS

At Journy, we believe that technology isn’t a substitute for expert human creation. What makes Journy truly special and unique is our network of experts — from famous chefs to locals in-the-know, who share their favorite sights, bites, and things to do around the world.

Caleb Ganzer
Caleb Ganzer
Wine Director, Managing Partner at Compagnie des Vins Surnaturels
Caleb is a cosmos-loving, terroir-hunting, truth-searching wine lover. He's wine director and managing partner at Compagnie des Vins Surnaturels Centre St. in SoHo, NYC, and believes that farmers are rockstars. Caleb was also named Wine & Spirits Magazine's Best New Sommelier of 2016, and featured as one of Food & Wine Magazine's 2017 Sommeliers of the Year.
Andre Mack
Andre Mack
Sommelier, Winemaker, Designer at Mouton Noir Wines
A former banker turned sommelier and winemaker, Andre was the first African American to win the title of Best Young Sommelier in America back in 2003. Formerly head sommelier at Thomas Keller's Per Se in NYC, he's now at the helm of Mouton Noir Wines, highlighting star growers and winemakers from Oregon.
Mark Rosati
Mark Rosati
Culinary Director, Shake Shack
Mark is the Culinary Director of Shake Shack. With restaurants in over 63 locations, including many throughout the Middle East, Mark has become an expert on local cuisines in these cities from his frequent visits every year. One city he often look forward to returning to is Dubai.
Elizabeth Falkner
Elizabeth Falkner
Iron Chef, Author, TV Personality
Elizabeth Falkner is a renowned chef, author, TV personality, artist, and culinary instigator. She's starred on Iron Chef and Chopped All Stars to name a few. After owning several successful restaurants, she travels, cooks, and teaches.
Aiste Miseviciute
Aiste Miseviciute
Model-turned-blogger, Luxeat
Who says models don’t eat? Aiste is a Lithuanian supermodel-turned expert gourmand. Her blog, Luxeat, started in 2004 as a way to share her jet-setting experiences with family, but quickly turned into a go-to source for the stories behind fine dining all over the world. She's our go-to expert on dining in Paris, London, Spain, Japan, and beyond.
Heidi Brown
Heidi Brown
Restaurant Consultant (Momofuku, Meadowood)
Heidi is one of Zagat's 30 under 30 in the Bay Area. She's worked with the "who's who" in the food world, including Thomas Keller, Mike and Lindsay Tusk, Tyler Florence and David Chang, and was most recently the Culinary Liaison at the Restaurant at Meadowood in Napa Valley.
Leiti Hsu
Leiti Hsu
Cofounder, Content & Partnerships
Leiti is a culinary connector, journalist, and advisor to big brands and food tech companies the likes of Cover, Sosh, Twitter, and Unilever. She is a food show host who covers the red carpet annually at The James Beard Awards, and The World's 50 Best Restaurant Awards. Her work has been featured in Forbes, Fortune, Town & Country, and Cosmopolitan.
Matt Goulding
Matt Goulding
Editor and Founder, Roads & Kingdoms, Author of Rice, Noodle, Fish
Matt is the co-founder of Roads & Kingdoms, a journal of food, travel and foreign correspondence. He's cooked on boats in Patagonia, worked at a carwash in Barcelona, and is the author of Rice, Noodle, Fish.
Dustin Wilson
Dustin Wilson
Master Sommelier, Co-Founder, Verve Wine
Dustin Wilson is a Master Sommelier based in New York City. His career spans some of the top restaurants across the US – Frasca Food & Wine in Boulder, CO; The Little Nell, in Aspen; and RN74 in San Francisco. Dustin is best known for his position as Wine Director of the 3 Michelin-starred restaurant, Eleven Madison Park. This expertise led him to have a leading role in the critically acclaimed wine documentaries, SOMM, SOMM: Into the Bottle, and SOMM 3.
SELECTED PRESS
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“You're in Good Hands — A New App Leaves Your Trip Plans to the Pros”