FAQs

Journy is a travel planning service that plans your perfect trip. Answer a few questions and get paired 1-on-1 with an expert concierge who will design a custom trip plan based on your unique tastes. Your concierge also takes care of hotel, activity, and restaurant bookings. Recommendations come from our global network of top chefs, sommeliers, and local experts.
Every full day that Journy plans includes the following:

  • * Breakfast recommendation near your accommodations
  • * Morning activities based on your preferences
  • * Lunch recommendation with reservation if needed
  • * Afternoon activities based on your preferences
  • * Dinner recommendation with reservation if needed
  • * Post-dinner activities based on your preferences (a show, speakeasy cocktail bar, etc.)


Your trip is logistically optimized, and everything is available on the Journy iOS app, including offline access to maps and more (PDF option available too).

Journy also handles hotel/activity bookings and snags you those hard-to-get restaurant reservations.

Plus, you get access to an expert concierge who plans trips for travelers every single day, along with access to insider recommendations from our global network of 300+ top chefs and local experts. It's expert advice you won't easily find on TripAdvisor or Yelp, paired with an expert concierge who takes care of the logistics.
We believe in two things: 1) Super transparent pricing and 2) That everyone should be able to afford to have an amazing trip planned for them. Because of that, for just $25 per day of travel, we’ll do all the work so you can focus on enjoying your trip instead of planning it. Because Journy does not earn any commissions from restaurants or activities we recommend, our focus is on making sure you get the best experience, regardless if that means an itinerary full of 3-star Michelin restaurants and private guides, or one full of awesome street food and explore-on-your-own walking paths.
Yes! We encourage you to let your concierge know of any existing plans, must-see sights you have in mind, or visits to friend’s houses for dinner. Once you receive your Journy, you’re welcome to request edits and updates as needed.
For any existing plans you have, you can let your concierge know in the "Additional information" section of your itinerary request. You can also tell your concierge over email. After you submit your request, your concierge will reach out over email to ask you some follow-up questions, which includes asking if you have any existing plans you'd like us to consider.
Yes! Each Journy is one-of-a-kind. We consider your personal tastes and preferences, who you’re traveling with, what your budget is, what you’re interested in doing and seeing, dietary restrictions, and more to build the perfect Journy for YOU.
No problem! You'll be able to share as much additional information as you need via email with your concierge after you submit your request.

We've planned trips for families with young kids who wanted the best playgrounds and naptime built into their itinerary. We've helped a family visit Rome with a wheelchair-bound grandpa. We've done trips for vegans in Barcelona. Whatever your special circumstance, we'll do our absolute best to accommodate it so you can have the best trip.

Please note, for groups larger than 4, we do charge an additional $5 per traveler per day to cover the additional complexity of arranging a larger group trip.
Our recommendations come from top chefs and travel experts so you never miss out on the best things to do on a trip. We hand-select all of our food and travel experts to make sure that they’re really in-the-know. Consider us your cool local best friend, one who can make your experience truly awesome.
Imagine your cool local best-friend-turned-tour-guide...in your back pocket. We understand your travel preferences (and incorporate any sights you have your heart set on) and deliver a tailor-made set of recommendations optimized for exploring. Breakfast, lunch, dinner, art, music, shopping, and more in-between. We're a bit nerdy about logistics too, so you can bet you'll be zipping around town in the most efficient way possible.

Best of all, if you need changes to your Journy or last minute recommendations while on your trip, we’re just an email away. Our service comes with unlimited email access to our Journy Concierge team to make sure you have the perfect trip. Oh, and restaurant reservations? We've got you covered there too.
We travel-to-eat, and we believe that many of you do, too. But Journy is all-inclusive. While we’re super passionate about food (it’s what we personally travel for), beyond recommendations for the best breakfast, lunch, and dinner, we also include the best must-see sights, activities, hotels, and more for your trip.
Good question! We make sure to optimize your route, taking into account distance between spots, as well as opening hours. For each place, we tell you everything you need to know, including Yelp and TripAdvisor review links, and provide maps and directions.
Requesting a Journy takes just 5 minutes or less. We know to ask you key questions about your trip preferences to ensure we can plan the best trip tailored to you. Whether you’re into craft beer, artisan coffee, or non-boozy options, we’ve got you covered.
Currently, we’d love if you give us 5-7 days. We’re growing quickly and will soon be able to deliver you your itinerary within 48 hours or less. If you’re in a last-minute pinch, drop us an email at [email protected] after you request your itinerary and within 1 hour, we’ll let you know whether we’re able to meet your deadline.
We do ask that travelers pay our $25 per day fee upfront to retain our services. This covers the time your concierge spends designing your itinerary, finding you the right hotel, and making your restaurant reservations and activity bookings. It also includes up to 2 full rounds of changes so you can be sure you'll get the itinerary that's perfect for you.
You can submit just 1 request spanning the total number of days you'd like to travel with us. For example, if you're going to Tokyo, Hakone, Kyoto, and Osaka over 14 days you can submit 1 request for Tokyo for your 14 day date range.
Please visit: gojourny.com/destinations for a full list of our 60+ available locations!
Absolutely. We’re listening to where Journyers are headed next! On our main page, where it says “Where do you want to go,” type in the name of the city you’re planning to visit and click “Next.” Share your email, and you’ll be the first to know when we launch that city.
Yes. Our concierge team takes care of it all for you — bookings for restaurants, activities and more. Voila.
Yes! We're happy to recommend and book the perfect hotel for you. We've set up some amazing partnerships to not only give you access to the lowest rates (up to 30-40% off the lowest published online rate), but also Platinum & Centurion-level benefits on full-price bookings. That means free upgrades where available plus perks like free breakfast and more depending on the property.

We'll also tell you if we think AirBnB will be a better option based on your budget and can find you options there as well.
Yes. If you have an iPhone, you can download our iOS app here. From there, you’ll be able to log in to your account and keep track of your Journys. Open the menu and go to the “My Journys” section of the app. There, you’ll find your Journy and tap on “Save Offline” to download an offline version of your Journy complete with offline maps. Pro-tip: While traveling, turn off your data but keep your WiFi on to be able to see your blue location dot on the map.

If you don’t have an iPhone, your concierge can send you a PDF version of your Journy.
Journy is for the modern traveler who craves local, authentic experiences. If you’re someone who seeks out places beyond the typical tourist sights, Journy is perfect for you. We help you find the best local hidden gems, restaurants, and bars (not to mention secret speakeasies)—and coffee shops and tea houses, plus favorite spots for aperitifs with a view and nightcaps open well into the wee hours.
Dare we say it: Journy is for travelers and not tourists. If you’re visiting NYC, and you want Times Square, the Statue of Liberty, a bus tour, and a slice of New York pizza, we may not be for you.

BUT, if you're open to exploring, we'll have you swing by Times Square to snap a photo and then spend the rest of your time amongst the locals. We’ll send you to the fashion set’s favorite rooftop bar for drinks and then an underground Japanese izakaya for dinner; we’ll tell you who’s playing this Tuesday at a beloved neighborhood jazz joint. And pizza, we aren’t opposed to pizza: we’ll tell you about the best the pizza joint where all of the chefs go. All of this, just moments away from the Times Square hubbub.
We stand by our service and recommendations. We offer a 100% money-back guarantee if you’re not satisfied with our service.
Easy! Head to www.gojourny.com/gift. You can also call 562-519-2707 or email [email protected] for corporate / group orders. Journy gifts don’t expire and can be used anytime. Your gift is delivered via email immediately, making it the ideal last-minute present. Plus, you don’t have to know where or where your recipient is traveling; the gift of Journy kickstarts travel plans for those with no time and who don’t know where to start.
Now, if you asked an Italian grandma for the ingredients to her secret sauce, you wouldn’t expect her to just tell you, right? We’ve done all the legwork in creating Journy so that it works magically to match the knowledge of our experts with your tastes to craft your perfect trip. Your itinerary is touched and planned by somebody (a human) from our world-class Concierge team.
Yes! You can see our open positions here.