Journy is a travel planning service that plans your perfect trip. Answer a few questions and Journy will pair you 1-on-1 with a personal travel designer. Your designer will custom-build your dream trip based on your tastes. Save yourself hours of travel research and leave it to us, so you don't miss out on the best restaurants, sights, shops, activities, hidden gems, and more. Recommendations come from our global network of top chefs, sommeliers, and local experts.

Requesting a Journy is easy:

1.      Complete our travel questionnaire so we can learn more about you and your upcoming trip.
2.      Your personal travel designer will reach out to start a conversation about your trip.
3.      You’ll get a draft of your daily travel plan to review and be able to request changes.
4.      Your travel designer books your hotels, and with our FULL service, also books your activities, tours, and restaurant reservations.
5.      You take off, worry-free, with everything you need for your trip in our iPhone app or PDF.

Check out these two sample itineraries to see what you’ll get:

Mexico City for a Fancy Foodie
Barcelona for an Art Director

We offer two packages: Journy FULL at $50 per day of your trip for full-service travel planning, or Journy LITE at $25 per day if you don’t need reservations or bookings. Both flat rates cover up to 4 travelers. For groups over 4 people, we charge $5 extra for each additional person. For full pricing details, visit: www.gojourny.com/#pricing.

Yes! Each itinerary is one-of-a-kind. We consider your personal tastes and preferences, who you’re traveling with, what your budget is, what you’re interested in doing and seeing, dietary restrictions, your ideal pace of travel, and so much more to build the perfect Journy for YOU.

We guarantee that you’ll have an exceptional experience traveling with us, with a 100% money-back guarantee if you don’t. Our team takes pride in staying up-to-date on the experiences, hotels, and restaurants in the destinations we cover, and our Trip Designers are trained in providing the best custom itinerary possible—all so you don’t have to experience the time-consuming hassle of travel planning yourself.

But mistakes can still happen, and while we only send you to places we’ve thoroughly vetted, researched, and experienced ourselves, traveling by nature has some unavoidable uncertainties. Perhaps the guide for your Kyoto food tour felt under-the-weather that day? Or the chef at our go-to Florence restaurant had an off-day? It’s impossible to account for every second of every day, but we do want to take responsibility for any mistakes we make and ensure you are happy on your trip.

Here are specific circumstances in which we will work with you to make it right.

After requesting a trip, but before answering follow-up questions:
If you decide you won’t be taking your trip or your plans have changed, we’ll refund you in full. Please allow 5-7 business days after your request for your refund to be processed.

After your Trip Designer has sent you lodging options, but before confirming your lodging choice:
If you decide you don’t want to continue, we’ll refund the total amount you paid less $15 to compensate your Trip Designer for the time s/he has taken to find you personalized lodging recommendations.

After your Trip Designer has delivered your Journy itinerary, but before your trip:
Our team will work with you to update and rework your itinerary until you’re happy. If you’re still unsatisfied at the conclusion of the process, we’ll match you with a new Trip Designer who will make sure your itinerary includes everything you’re looking for. We’re 100% confident that we can create a travel plan that you’ll be excited for, and we’ll work with you until you’re happy. If you still feel we won’t be able to meet your needs after working with the second Trip Designer, we’ll offer you a 100% refund. All we ask is that you hop on a quick 10-15 minute phone call with one of our founders to understand what went wrong. Once we do, we’ll promptly process your full refund (please allow 5-7 business days for your refund to reflect on your credit card statement). Please note that if you do request a refund, you will lose access to your Journy itinerary and any reservations we have made on your behalf will be cancelled.

Trip cancellations:
We’re unfortunately unable to refund your planning service fees due to any trip cancellations. If your trip is delayed due to any extenuating circumstances, we are happy to rearrange your itinerary for free. If your trip is postponed for the foreseeable future, let us know when you’re heading there next and we’ll update your itinerary for those new dates—you’ll have access to your itinerary indefinitely!

We hear it all the time. Many travelers love the inspirational process of planning their own trips, but there’s a few reasons why you should pay us to do it instead ;-).

1.    Planning travel logistics can be really hard: Dreaming up things to do and see is the fun part. But putting it all together and mapping out how far one place is from another, what’s open when, how long to spend in each spot, and whether you’ll need tickets in advance? Not so much. We take all your ideas, from friends’ recommendations to landmarks spotted on Instagram, and optimize your time so that you can see it all.


2.    We’ll save you up to 30 hours (or more): The average person spends 10-30+ hours travel planning. Instead of waiting on hold to nab a restaurant reservation, leave it to us. Carry on living life, saving the world, or just kicking back with a glass of rosé until it’s time to take off.


3.    Cut through the noise of review sites and connect with an expert: It’s our job to obsess about the latest and greatest spots around the world every day, cutting through the noise of travel forums and review sites. Why listen to an anonymous person on the internet instead of an expert you can trust who has experience planning hundreds of unique trips in that destination (plus, access to a global network of locals and well-traveled tastemakers)?

Our recommendations come from top chefs and travel experts so you never miss out on the best things to do on a trip. You can meet some of there here gojourny.com/journyists . They include the likes of Mark Rosati, Culinary Director of Shake Shack, Master Sommelier Dustin Wilson, Model-turned-food-blogger Aiste Miseviciute, and a number of cool in-the-know locals. We hand-select all of our food and travel experts to make sure that their recommendations fit what our discerning travelers are looking for.

Yes! We encourage you to let your concierge know of any existing plans, must-see sights you have in mind, or visits to friends' houses for dinner. Once you receive your itinerary, you’re welcome to request edits and updates. For Journy LITE, up to 2 rounds of changes are included, and for Journy FULL, up to 4 rounds are included. Additional major updates are $15 per day of travel (don’t worry, we won’t charge for something simple like swapping out a restaurant or activity unless it ends up changing the structure of your whole day).

Totally. You can let your travel designer know of any existing plans in the "Additional information" section of your itinerary request, or share that information after you are connected over email.

We do ask that travelers pay our $25 or $50 per day fee upfront to retain our services. This covers the time your trip designer spends working with you on your itinerary, finding you the right hotel, and organizing all your recommendations for you. For travelers using our FULL service, it also includes the time spent keeping track of when coveted reservations open up, and booking your activities for you. Our flat rate fee also includes up to 4 full rounds of changes with our FULL service, and up to 2 rounds with LITE, so you can be sure you'll get the itinerary that's perfect for you.

We charge exactly what our hotel and activity partners charge and never mark anything up. We work to find you the lowest available price and in many cases have relationships with hotels to get you better rates or additional perks.

The only additional fee we add is a processing fee of 3.5% that is applied to any non-partner hotels, activities, or tours that require advance payment. This fee covers the processing costs of aggregating and paying individual service providers through Journy.

No problem! You can include any details we didn’t capture in the questionnaire in the "Additional Info" section of the questionnaire. You'll also be able to share as much additional information as you need after you’re connected with your travel designer over email.

We have experience planning trips for families with young kids who wanted the best playgrounds and naptime built into their itinerary. We've helped a family visit Rome with a wheelchair-bound grandpa. We've done trips for vegans in Barcelona. Whatever your special circumstance, we'll do our absolute best to accommodate it so you can have the best trip.

Please note, for large groups (more than 4 travelers), we do charge an additional $5 per traveler per day to account for the added complexity and time it takes to make arrangements for a large group.

Yes! You'll be able to tell us what your special occasion is in our travel survey and include details in the "Additional Info" section of the questionnaire, or share these details once you’re connected via email with your travel designer.

Please note, for large groups (more than 4 travelers), we do charge an additional $5 per traveler per day to account for the added complexity and time it takes to make arrangements for a large group. For bachelor and bachelorette parties, we also help with villa bookings and can help negotiate group rates on your behalf.

Of course! Journy is all-inclusive. While we’re super passionate about food (it’s what we personally travel for), beyond recommendations for the best breakfast, lunch, and dinner, we also include the best must-see sights, activities, hotels, and more for your trip.

Yes. With our FULL service ($50 per day of your trip), our concierge team takes care of it all for you — bookings for restaurants, activities with in-destination support for any last minute needs. Voila.

Yes! We're happy to recommend and book the perfect hotel for you.

We've set up some amazing partnerships to not only give you access to the lowest rates (up to 40% off the lowest publicly available rates), but also Platinum & Centurion-level benefits on premium-class hotels. That means free upgrades where available, plus perks like free breakfast and more, depending on the property.

We'll also tell you if we think AirBnB will be a better option based on your budget and can find you options there as well.

We don’t book flights, but we put together this handy guide on how to find the best flight deals: Everything you've wanted to know about buying cheap airline tickets. If you’re traveling within a region and have multiple stops to make (e.g., you’re visiting multiple cities across Europe), your travel designer can provide links to specific flights to book and give you advice on train travel.

We currently cover 75+ destinations across 5 continents! Visit www.gojourny.com/destinations for the full list.

You can submit just 1 request spanning the total number of days you'd like to travel with us. For example, if you're going to Tokyo, Hakone, Kyoto, and Osaka over 14 days, you can submit 1 request for Tokyo for your 14 day date range and include a note in the "Additional Info" section of our questionnaire. You'll also be able to let your travel designer know all the details once they reach out via email.

Please note, any cities you request outside of those listed at www.gojourny.com/destinations will incur an additional planning fee. Your travel designer will confirm this with you before you’re charged anything extra.

Fine with us! In your request, simply plug in just the dates you'd like us to plan. You can let us know of any further details in the "Additional Info" section of the questionnaire. You'll also be able to inform your travel designer once he/she reaches out via email.

For non-consecutive days, plug in a date range that spans the total number of days you’d like us to plan for you. For example, if you’d like us to plan 3 days at the beginning of your trip, spend 3 days exploring on your own, and then have us plan another 2 days at the end of your trip, select a date range that covers the 5 days you’d like us to plan for you. You can tell us how you’d like the specific days split up in the “Additional Info” section or via email.

Please note that your concierge can only help you make reservations and bookings on the days that you have requested.

Absolutely. We are always rolling out new cities and do have the ability to help with destinations outside of the official list. Bespoke services tailored to a trip route outside of our main offerings are available at a slightly higher price point (i.e. a custom 10 day trip around the Greek Islands, a trekking/safari/beach combo in Tanzania). Reach out via the chat circle on the bottom right-hand side of our website, or schedule a free consultation call at https://calendly.com/gojourny/travelconsultation and we'd be happy to discuss details.

Yes! We’d be happy to consult on the ideal destination for your trip. You can schedule a consultation call with one of our travel experts at https://calendly.com/gojourny/travelconsultation. Note that this is a call for clients who aren’t sure where to go or when to travel.   Since Journy is a paid service, specific restaurant recommendations and activities won’t necessarily be discussed.

Requesting a Journy takes just 2 minutes, but the more information you can take the time to share with us, the better your trip will be. We’ll ask you key questions about your trip details and preferences to ensure we can plan the best trip tailored to you. Whether you’re a see-it-all or leisurely traveler, whether you’re a museum person or not, or whether you’re nerdy about craft beer, artisan coffee, or craft cocktails, we’ve got you covered.

Because every itinerary is handcrafted to your unique preferences, please allow up to 7-10 days to receive your individual trip itinerary (sometimes less! we currently average a 4-5 business day turnaround).

Some exceptions apply: every additional 24 hours it takes to confirm important information for your concierge (including accommodations decisions), will result in a corresponding 24 hour delay in receiving your Journy.

If you’re in a last-minute pinch (within 72 hrs of the start of your trip), you can go ahead and submit a request and we’ll get back to you ASAP to confirm if we can do it for you. If we can, you’ll be charged a RUSH fee of $25 per day of your trip. If we can’t, we’ll immediately issue a full refund.

Yes. If you have an iPhone, you can download our iOS app here. From there, you’ll be able to log in to your account and keep track of your Journys. Open the menu and go to the “My Journys” section of the app. There, you’ll find your Journy and tap on “Save Offline” to download an offline version of your Journy complete with offline maps. Pro-tip: While traveling, turn off your data but keep your WiFi on to be able to see your blue location dot on the map.

Note: For specific destinations such as Japan, we recommend all travelers get a Pocket WiFi in advance so they can avoid any navigation issues (even with Google Maps, places in Japan can be tough to find).

If you don’t have an iPhone, our itineraries are also available on mobile-optimized web, and your travel designer can send you a PDF version of your Journy.

We stand by our service and recommendations and we work hard to make sure that your experience with Journy is wonderful We offer a 100% satisfaction guarantee with our service.   Please see our “Smile Guarantee” guidelines for our policy on refunds.

Easy! Head to www.gojourny.com/gift. You can also email [email protected] or chat us on our site for corporate / group orders. Journy gifts don’t expire and can be used anytime. Your gift is delivered via email immediately, making it the ideal last-minute present. Plus, you don’t have to know where or where your recipient is traveling; the gift of Journy kickstarts travel plans for those with no time and who don’t know where to start.

Now, if you asked an Italian grandma for the ingredients to her secret sauce, you wouldn’t expect her to just tell you, right? We’ve done all the legwork in creating Journy so that it works magically to match the knowledge of our experts with your tastes to craft your perfect trip. Your itinerary is touched and planned by somebody (a human) from our world-class travel designer team.

Yes! You can see our open positions here https://jobs.lever.co/gojourny.