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Get ideas on where to go and advice on how long to spend in each place.
You can submit just 1 request that covers the full dates of your trip and then let your concierge know in the "Additional Information" section of the questionnaire, or over email, the specific cities you're looking to visit.
For example, if you're interested in traveling to Barcelona, Sevilla, and Granada and you have 10 days in total, you can submit just 1 request for Barcelona that spans your full dates.
In the notes section, or over email, you'll be able to tell your concierge the other cities you're interested in. Your concierge can also take into consideration any existing travel plans or hotel reservations you have, or give you a suggestion of the ideal number of days to spend in each place.
Please note, Journy currently covers these 60+ cities around the world. In the case that we do not cover an area you're interested in, we will promptly issue the appropriate refund.
For every day we’re late in delivering your Journy, we’ll refund you 10% of the price you paid.
Below are exceptions that can cause delays in getting your Journy on time:
Not responding to emails from your concierge
Because our service is truly personalized, oftentimes your concierge will have follow-up questions to better understand your preferences. Please respond to these emails within 24 hours to avoid delays.
Not finalizing your accommodations
If requested, we’ll send hotel recommendations for you to consider ASAP. Please let your concierge know if you’d like to see additional options as we need to know where you’ll be staying to make breakfast and dinner recommendations that are convenient.
Every additional 24 hours it takes to confirm important information for your concierge (including accommodations decisions) will result in a corresponding 24 hour delay in receiving your Journy.
We can still help! Take our shorter travel survey so we can learn more about your upcoming travels.
One of our expert concierges will reach out to start a conversation.
You can submit a request for just the total number of days that you need planned, and let your concierge know in the "Additional Information" section or via email what specific dates you'd like us to plan for you.
For example, if you're going on a 7 day trip but only want the 1st, 3rd, and 7th days of your trip planned (because you're there for conference, a wedding, have existing plans, etc.), just submit a request for a 3 day date range.
Let's say your trip is July 1st-7th, but you only want July 1st, 3rd, and 7th planned. You can submit a request for just July 1st-July 3rd.
Because we're pairing you with an expert concierge (a real human, not a bot), you'll be able to tell him or her exactly what you need.
Because your trip starts in less than 5 days, you’ll be charged a rush fee of $25 per day of your trip.
Please note, we typically cannot help with trips starting in 24 hrs.
We’ll confirm within 12 hrs or less that we’ll be able to deliver your itinerary in time, or you’ll receive a full refund. Chat us if you have questions.